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Terms and Conditions

Terms and Conditions

All jewellery is handmade by me in my studio and not sent overseas for mass production. As such, please allow 2 weeks for delivery to the UK and up to 4 weeks for delivery overseas.

Please note that the address linked to your Paypal account will be used as the default delivery address.

Returns Policy

If for any reason your purchase is unsuitable and you wish to return your jewellery, please return to me within 7 days of receipt for a full refund or exchange, excluding any postage charges. Your purchase must be unworn and received in perfect condition in the original packaging. I strongly recommend that you return your purchase fully insured through the Royal Mail Special Delivery service or international equivalent as I cannot accept any responsibility for any returned items that are lost or stolen. Upon receipt of the goods in accordance with the above, I will issue a full refund of the amount paid, or an exchange credit as required.

Unfortunately, for reasons of hygiene, earrings for pierced ears are absolutely non returnable.

I am also unable to extend my returns policy for individually commissioned pieces of jewellery.
For example:
i) Pieces made up in a variation of materials or colours to the piece on offer.
ii) Where a piece of jewellery has been specially made for you.
iii) Personalised items with your name or custom text on them.
However, in some circumstances alterations may be possible but will incur extra costs.

Jewellery Care

All sterling silver jewellery will naturally oxidise or tarnish over time. Certain chemical will speed this process up and therefore I would advise you to avoid your jewellery coming into with bleach, cleaning products, chlorine, perfume, hairspray etc. I would also suggest that you regularly give your jewellery a hand polish with a silver cloth and dip your jewellery every now and then into a jewellery cleaning dip.

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